Compassionate Animal Care Since 1989


Coldwater Animal Hospital in Rochester, NY offers a range of veterinary healthcare services to dogs and cats in all stages of life. We are proud to offer comprehensive veterinary services including: preventative medical care, behavioral consultations, laser therapies, pet dentistry, nutritional counseling and more in a welcoming and relaxed environment.

Your pet is a member of your family and deserves to receive the best health care possible. Our team of veterinary professionals is committed to providing your pets with highest level of care, our goal is to help them live a long, happy and healthy life. Our animal hospital utilizes modern equipment and features an in-house pharmacy, laboratory and radiology facility, so you can always count on receiving the latest care and treatments. In addition, we work to provide our clients with the resources and information they need to understand their pet’s health and treatment options.

Emergency & Urgent Care

As a full service veterinary hospital, we accept emergencies any time our clinic is open. If you feel you have an emergency with your pet, please call us or come to our facility immediately. It is best to call ahead so that a staff member can better advise you on your particular emergency and prepare for your arrival. In the event your pet needs urgent care outside of our normal hours, our answering service will direct you to Animal Emergency Services.

Preventative Care

Thorough examinations are important for your pet’s health. We provide general wellness evaluations as well as office examinations. These examinations can help detect illness or abnormalities in their early stages. During your pet’s wellness examination, our trained professionals can help determine which vaccinations are necessary for your pet’s lifestyle.

Physical Examinations

Routine physical exams allow our vets to develop a complete picture of your pet’s overall health and wellness. Regular, annual visits to our veterinary office ensure we can check and monitor any health problems before they become difficult to treat. A physical exam evaluates a number of parameters including:

  • Heart and lungs
  • Vision and ocular (eye) changes
  • Teeth and oral cavity
  • Check skin for ticks, fleas and other external parasites
  • Look for unusual lumps or swelling
  • Test joints and muscles for arthritis
  • Inspect the skin and hair coat including ear canal
  • Check the lymph nodes for enlargement or irregularities
  • Assess body mass index for weight concerns
  • Discuss any behavioral and socialization progress or issues


We understand that every pet has their own unique set of needs. This is especially true when it comes to vaccinations. Our veterinarians take into account a patient’s health history, exposure potential, environment, age and household risks to help determine which vaccination protocol is best for them. Together, we will work with you to decide what vaccinations are best for your pet and help you make an informed decision about their health.

Vaccinations offered include:

  • Rabies
  • Canine Distemper
  • Bordetella (Kennel Cough)
  • Leptosporosis
  • Lyme Disease
  • Canine Influenza
  • Feline Distemper
  • Feline Leukemia
  • Feline Immunodeficiency Virus (FIV)
  • Heartworm Testing/Tick Bourne Disease Testing/Preventative medication
  • Feline Leukemia and Immunodeficiency Virus Testing

Wellness Services

Wellness Testing

While a physical examination helps your veterinarian develop and obtain a complete medical history for your pet, it does not give them the complete physiological picture. By running a few basic blood tests, we can obtain a great deal of information about your pet’s internal organ function. This gives us crucial information about your pet’s overall health.

For more information about wellness testing, please contact us today to speak with one of our NYS Licensed Veterinary Technicians. A member of our staff will happily give you more information on our wellness plans and programs.

If your pet is over 7 years old, please see our special Geriatric Wellness section below.

Behavior Guidance


One of the biggest reasons pet owners give up on their animals or treat them harshly is behavioral issues. Treating behavior problems can not only reduce your pet’s stress levels during routine examinations and interactions, it can enhance your relationship with them and prevent further damage.

We take a comprehensive approach to behavioral guidance. Our program includes early identification of problems, pet owner education and prevention of problems, as well as educating pet parents on recognizing warning signs or lifestyle changes which may predispose pets to problems.

Our doctors and technicians can answer many basic questions about your pet’s behavior. For more in depth problems, you will be referred to our practice’s certified Canine Behavior Counselor (CBC), Amy Ricotta (information regarding this certification and organization can be found at In addition to answering your general behavior questions, Amy also offers the following behavior services:

  • New puppy/dog orientation consultation:All family members are encouraged to attend this 60-90 minute session geared towards PREVENTING behavior problems before they arise. Issues covered include chewing, mouthing, house training, appropriate toys and teaching manners. While this is generally geared towards puppies, it is also helpful to families bringing a new adult dog into the home.
  • Behavior consultation:For dogs exhibiting abnormal or undesirable behavior such as aggression, anxiety, house soiling, etc.During your initial 60-90 minute meeting, Amy will evaluate the dog’s history, problem behavior and your family’s lifestyle. Based on these factors, a treatment plan specific to your individual needs will be developed and will give recommendations for behavior management, obedience training (communication) and environmental management. If indicated, surgical and/or pharmaceutical intervention will also be discussed. You will be given a written summary of your session, including any appropriate handouts to refer back to. The initial consultation fee includes 60 minutes of phone consultations for follow up, however some cases do require schedule in-office rechecks. All family members are encouraged to attend this consultation.

Computerized Records

Becoming completely computerized in 2002, Coldwater is able to schedule appointments, refill prescriptions, access patient’s charts, request laboratory diagnostic work and much more at one of the hospital’s 10 computer stations. Computerized medical records ensure complete, legible and thorough information readily available at our staff’s fingertips.

Dental Health


Greater than 50% of the pets we examine have significant dental disease.

Broken and infected teeth lead to chronic pain and dental infections are a source of stress on other body systems. Plaque and tartar buildup on your pet’s teeth harbor harmful bacteria – the bacteria can enter the bloodstream through the large network of blood vessels located near the gums and teeth. Recent studies have documented that certain heart, liver and kidney diseases may be associated with these bacteria.

Routine dental exams are an important part of your pet’s health. General anesthetic is administered to facilitate the treatment process. Our licensed technicians are trained to scale and polish the teeth, then the veterinarian will perform a thorough exam to determine if any extractions are necessary.

Laser therapy, analgesia, antibiotic therapy and periodontal treatments treat various dental problems – the course of action is as unique as your pet. To help maintain the results, you will also be shown how to brush your pet’s teeth at home!

Dietary Management

Nutrition represents one of the critical components of preventative healthcare in pets. A complete, premium diet is vital to the health of your pet at every age level. We will help you determine dietary requirements for proper weight maintenance, performance, and growth.

We carry and recommend Royal Canin. Prescription diets are also available to aid in the management of many diseases and ailments. Dietary issues will be discussed during all annual exams. In addition, new puppy and kitten owners and owners with specific nutrition concerns can take advantage of nutrition consultations with both our veterinary and technical staff. We will help you to create and implement a dietary program to suit your pets’ needs.

We also carry a complete line of diets intended to facilitate managing a variety of dermatological problems including allergies and chronic otitis.

Digital Radiography

Digital x-rays allow our veterinarians to easily gather and view important information regarding your pet’s bone structure, lungs, heart and other organs. Radiographs are an important diagnostic tool for identifying the location of fractures, pinpointing the size and location of growths and tumors, spotting the signs of heart disease and more.

Our facility is equipped with a high quality digital radiograph machine and processor which enables us to view x-rays within minutes. Since digital x-rays can be saved on a computer, it is easy to email them to outside specialists if we need to obtain a second opinion or referral. X-rays may be saved to a disk and given to you. In addition, because no harsh chemicals are needed, we are able to produce high quality images with maximum safety for your pet.

Flea Prevention

If your pet has ever had fleas, you know how miserable it can be for both them and you! It is more that simply bites from fleas. Fleas can cause other health problems including flea allergy dermatitis, tapeworms, and even anemia. Luckily fleas can completely treated and preventable with modern veterinary products. There are many safe, easy to use products today available only from veterinarians.

Your pet’s veterinarian should be your primary source of flea preventative information and develop your pet’s very own flea treatment and preventative regimen. The Coldwater staff can has the latest and safest products on the market and will determine to correct product to match your pet’s specific needs.

Geriatric Wellness

As your pet ages, their health care needs change. Animals age more rapidly than humans and the age at which a pet is considered to be a “senior” varies on their breed and species. Our staff considers large-breed dogs to be seniors when they turn 6, while small or toy breeds are considered seniors at 9 years of age. Cats are considered seniors once they turn 9.

Thanks to medical advances in oral hygiene, surgical techniques, and nutrition, pets are living much longer and healthier lives. But like their human owners, senior pets are at risk of developing diseases, such as diabetes, kidney disease, heart disease, and cancer. Our senior wellness program can help identify any health problems in the early stages so preventive health care measures can be implemented.

Evaluating your pet’s organ function is the only way to assess if your pet is experiencing subtle problems that are not obvious to you or your vet. We recommend a bi-yearly thorough physical exam and laboratory diagnostics as recommended by your veterinarian. These diagnostics may include blood chemistry profiles, complete blood count, thyroid test, and urinalysis.

We recommend testing if your cat or dog is exhibiting ANY of the following symptoms:

  • Weight loss or weight gain
  • Increased thirst or urination / larger litter clumps
  • Lethargy
  • Changes in appetite
  • Vomiting or diarrhea
  • Poor hair coat
  • Coughing
  • Seizures
  • Unusual behavior

Heartworm Prevention & Treatment

Among the most dangerous parasites that can infect dogs, heartworms are passed from infected dogs to other dogs by mosquitoes. The disease is spread when an infected mosquito bites a dog and deposits immature, tiny heartworm larvae near the bite wound. The larvae then enter the wound and migrate beneath the skin, where they eventually reach the heart and lungs. Heartworms can grow to be as long as 12 inches. Heartworm disease is debilitating and may prove fatal.

Heartworm prevention begins with a simple blood test to make sure your dog is not infected. A monthly heartworm preventive can be prescribed to keep your dog safe from this disease. If your dog does become infected with heartworms we offer a range of treatment options to treat the disease in all stages.

Laboratory Diagnostics

When a pet gets sick, they can’t tell anyone what the problem is. That is why diagnostic laboratory tests are an essential tool in determining what is ailing your pet. It allows our doctors to find the best course of treatment. Our facility is equipped with a state-of-the-art in-house diagnostic laboratory capable of performing a wide range of laboratory tests. Tests we perform include:

  • Chemistry profile
  • Endocrine profile
  • Hematology
  • Urology (including in-house culture)
  • Cytopathology
  • Intestinal and hematologic parasite evaluation

Our laboratory is staffed by a team of specially trained vet technicians capable of processing and interpreting laboratory tests quickly and accurately. When more in depth testing is necessary, your pet’s samples can be taken in our office and overnighted to our reference laboratory, results are usually received within 12-24 hours.

Laser Therapy

Coldwater Animal Hospital uses the state of the art Companion Therapy Laser system® for drug-free, surgery-free, pain-free, relief for your companion. This FDA cleared deep-penetrating light allows relief of pain through the release of endorphins and stimulates injured cells to heal at a faster rate. Simply put, it provides RELIEF!

Some of the Disorders that Respond to Laser Therapy

  • Hip Dysplasia
  • Post Surgical Pain Relief & Increased Healing
  • Otitis (ear infections)
  • Wound Healing
  • Degenerative Joint Disease/ Arthritis
  • Gingivitis
  • Lacerations/Abrasions
  • Cystitis
  • Burns
  • Lick Granulomas

Top Ten Biological Effects of Laser Therapy

  • Anti-InflammationLaser has an anti-edema effect reducing swelling caused by bruising or inflammation.
  • Anti-Pain (Analgesic)Laser Therapy has a high beneficial effect on nerve cells which block pain transmitted by these cells to the brain and which decreases nerve sensitivity.
  • Accelerated Tissue Repair and Cell GrowthPhotons of light from lasers penetrate deeply into tissue and accelerate cellular reproduction and growth. As a result of exposure to laser light, the cells of tendons, ligaments and muscles are repaired faster.
  • Improved Vascular ActivityLaser light will significantly increase the formation of new capillaries in damaged tissue that speeds up the healing process, closes wounds quickly and reduces scar tissue.
  • Increased Metabolic ActivityLaser Therapy creates higher outputs of specific enzymes, greater oxygen and food particle loads for blood cells.
  • Trigger Points and Acupuncture PointsLaser Therapy stimulates muscle trigger points and acupuncture points on a non-invasive basis providing musculoskeletal pain relief.
  • Reduced Fibrous Tissue FormationLaser Therapy reduces the formation of scar tissue following tissue damage from cuts, scratches, burns or surgery.
  • Improved Nerve FunctionLaser light will speed up the process of nerve cell reconnection.
  • ImmunoregulationLaser light has a direct effect on immunity status by stimulation of immunoglobines and lymphocytes.
  • Faster Wound HealingLaser light stimulates fibroblast development (fibroblasts are the building blocks of collagen, which is predominant in wound healing) in damaged tissue. Collagen is the essential protein required to replace old tissue or to repair tissue injuries. As a result, Laser Therapy is effective on open wounds and burns.

Call or talk to one of our doctors today for more information. You can also check out


It can be a big decision to spay or neuter your pet, so we work to help all of our pet parents know the facts. We know putting your pet under anesthesia can be scary, but we are here to answer any questions you have, and give you the information you need to shed light on the procedure and situation.

Aside from preventing accidental pregnancies and reducing territorial behaviors, spaying or neutering your pet can prevent and reduce their risk for certain types of cancer and infections. For more information about the benefits of spay and neutering, please contact our office or visit our pet health library.


Our goal is to diagnose and treat your pet’s possible health problems quickly and accurately. By offering the latest in-house laboratory diagnostics and pathology services we are able to identify and treat medical issues before they become larger problems. These services include: blood chemistry analysis, fecal test of parasites, urine analysis, and other diagnostic tests. Results are usually available within 12 hours, which allows treatment to begin as soon as possible if any problems are detected.


Here at Coldwater Animal Hospital, we take special pride in our surgical expertise. Our veterinary professionals perform a wide variety of surgical procedures ranging from routine spay and neuters to more complicated soft tissue and orthopedic procedures. Veterinary surgeries are performed Monday-Thursday in our state-of-the-art surgical suite. We use the safest anesthetics available, and use cardiac and respiration monitoring equipment to monitor your pet’s vitals. We are dedicated to providing your pets with the best surgical care possible.

Our team takes special care to care an anesthetic plan tailored to your pet’s individual needs, age and condition. We practice strict sterile techniques to minimize infection, which helps your pet avoid serious complications and recover faster. If needed, we will schedule follow-up care or rechecks to ensure your pet optimally recovers.


Ultrasound technologies are non-invasive and use sound waves to painlessly examine internal organs. There is no radiation exposure to the patient during an ultrasound. An ultrasound provides us with real-time diagnostics and images, so we can examine the structure and movement of your pet’s internal organs, as well as blood flow. This procedure is used to examine the heart and abdominal organs. Using a small transducer (probe) and ultrasound gel placed directly on the skin, the transducer uses sound waves to create an image. In addition, echiocardiograms can be performed in our office and referred to a board certified cardiologist for interpretation.

Choose the Veterinary Hospital in Rochester, NY You Can Trust

Since 1989, Coldwater Animal Hospital has provided quality veterinary care in Rochester NY. Our team of veterinarians, vet techs, and support staff are dedicated to helping your dog or cat live a long, healthy and happy life. We are proud to be the team pet owners trust to care for their furry family members. For more information about pet health, please take a look through our Pet Health Library.

We are committed to providing you with the resources you need to understand and enhance your pet’s life. We encourage you to contact us at 585-247-7200 with any questions or concerns regarding your pet’s health and wellbeing. We are here and ready to help!

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