Coldwater Animal Hospital

Meet Our Team

Our team knows that pets are like family. The veterinarians at Coldwater Animal Hospital are committed to providing the best care for your animals. We love all animals, and we treat your pets as if they were our own.

James Klovstad

DVM, Medical Director & Co-Owner

Dr. Klovstad is our newest associate veterinary at Coldwater animal hospital. He is originally from Minneapolis Minnesota and graduated with his veterinary degree from St. Georges University in 2012. With a strong interest in surgery he has continued since graduation with extensive additional training in surgery across the country including a research and teaching fellowship in surgery at the University of Missouri. He lives with his two cats Penny and Sheldon and his Nova Scotia Duck Tolling retriever Vixen. When he is not at work he enjoys cooking, hiking with his dog and many other outdoor activities and Scuba diving.

Katherine Psutka


Dr. Psutka graduated from St. George's University School of Veterinary Medicine in 2012. She attended the University of Minnesota for her fourth year clinical training and completed a small animal medicine and surgery internship at the University of Illinois. She began her career working emergency in Dallas and Denver before moving to Rochester in 2016 and transitioning to general practice. Her professional interests include soft tissue surgery and dentistry. Outside of work, she enjoys hiking, cooking, and competing in agility with her Nova Scotia Duck Tolling Retriever named Vixen. She is owned by three cats named Sheldon, Penny, and Jango Katt.

Mafalda Carvalho


Dr. Mafalda Carvalho is a new veterinarian with Coldwater Animal Hospital.

Dr. Carvalho received her Doctor of Veterinary Medicine from Lisbon University School of Veterinary Medicine in 2000. She has a professional interest in preventive care and internal medicine.

Dr. Carvalho started caring for stray dogs and cats that roamed her hometown streets when she was just a child. Dr. Carvalho cherishes fostering the bond of affection parents create with their pets and works daily to provide the care they need to live longer, healthier and happier lives.

Dr. Carvalho was born in Portugal and moved to New York State recently. She shares her household with her teenage daughter Liliana and 2 dogs named Nina and Moro. Nina and Moro love to splash in any water they come across, but they have not tried icy water yet!

During her free time you can find Dr. Carvalho hiking with her dogs or rowing the Erie canal. Dr. Carvalho happily joined the Rochester Boat Club where the passion for rowing and teamwork blend together wonderfully!

Erica A.

Practice Manager

Erica is a Delaware native who moved to Rochester back in 2001. She has been a Licensed Veterinary Technician for 10 years, but has been working in the field with Coldwater Animal Hospital for the past 17 years. Erica has a special interest in anesthesia, as well as feline medicine and dentistry. Outside of the office, Erica is kept busy by her 6-year-old son who hopes to be a scientist and an entrepreneur when he grows up, as well as her senior cat named Bee. In her alone time, Erica enjoys health and fitness, going to the beach, and watching movies.


Licensed Veterinary Technician & Surgery Coordinator

Lauren attended SUNY Canton and graduated with her Associate's Degree in Veterinary Technology in 2019 and obtained her Veterinary Technician License that same summer. She then worked as a licensed tech for a year and obtained her Bachelor's Degree in Veterinary Technology shortly before joining the Coldwater Team in June of 2020. Lauren has always loved animals and she is so excited to be on the Coldwater team, and continue her passion of caring for animals. Lauren shares her home with two dogs, Jack and Zoey, and her two cats, Jasper and Baxter.


Licensed Veterinary Technician

Morgan graduated from Alfred State College with an Associates in Veterinary Technology in May 2022. In 2021, she received an Associates in Criminal Justice as well. Morgan recently joined the Coldwater team in June of 2022. She has always loved animals and is excited to continue to care for them on the Coldwater team. Outside of work, Morgan enjoys horseback riding and spending time with her Golden Retriever, Rebel and her Calico cat, Eliza.


Licensed Veterinary Technician

Emily is a Licensed Veterinary Nurse and lifelong animal advocate. Outside of work, she enjoys spoiling her animals, experiencing the Rochester music scene, and spending as much time in her hammock as possible. Emily thanks all of you for allowing her to help take the best care of your pet as she can!


Licensed Veterinary Technician

Laura has always had a great love for animals since childhood. She loves how her career as a veterinary technician combines her love for animals and her love for education. Prior to pursuing her license, Laura obtained a B.A. in Biology from SUNY Geneseo with the hopes to be a teacher, but found that career path was not right for her. Later on, she returned to school to receive her license to work as a veterinary technician.

Laura received her veterinary technology degree from Genesee Community College in 2021, and became licensed that same year. She spent two years working as a veterinary technician before joining the team at Coldwater. Laura has a special interest in her feline patients and advocating for feline-friendly care both in and out of the hospital. She takes special care in making sure all of her patients are treated as individuals to make sure their visits are as comfortable and stress-free as possible.

Laura recently moved to Rochester where she lives with her partner, Lucie, and her two cats, Lil' Mama and Peanut Butter. In her free time she loves hanging out with her partner and her friends, going on walks, exploring new hikes, trying new foods, reading, and playing video games!


Veterinary Technician

Ashley graduated from Medaille College in 2013 with a Bachelor’s Degree in Veterinary Technology, and passed her licensing exam in 2014. She joined the hospital back in 2016 and is excited to continue learning as part of the Coldwater team! Ashley has loved working with animals her entire life, and has had many pets herself including: cows, cats, dogs, fish, goats, sheep, rabbits and turkeys.


Lead CSR

Kristen has been in the Veterinary field for 30 years. She loves working the front desk in order to meet new people and their pets. Kristen has a seven year old German Shepherd named Shade and an 11 year old cat named Zero. She partakes in fostering for Wayne County Humane Society & Wildlife rehab, as well as donating her time to a Pitty rescue, which she has been a part of for over 25 years. (She loves her Bully breeds!) In Kristen’s spare time she enjoys camping, fishing, and hiking. Any time in the outdoors she can be seen spending with Shade, usually on day trips all over NYS. Kristen also just started her own photography business this summer, specializing in animal portraits, abandoned buildings, and wildlife.



Lisa joined the Coldwater team in December 2021. Her background is in education but recently she has been enjoying working with animals instead! Lisa has always had pets since she was little including cats and other small animals, but recently she also has been keeping reptiles and fish. In her free time she enjoys art, anime, video games, and taking care of her own miniature zoo at home!



Shannon is new to the veterinary world but is already loving her new daily routine. Her favorite part of the day is greeting pets that pass by her desk, and chatting with the owners about their cats or dogs. When she is not at the office, Shannon can be found playing a board game or watching a movie with friends, or occasionally building Lego sets with her husband. When they buy their first home together, Shannon and her husband hope to adopt a dog or two to complete their family!


Kennel Assistant

Tayler joined the Coldwater team in Spring of 2022 with a passion for helping animals. Besides being a member of the Coldwater team, she also dedicates her time to a local rescue that helps homeless, ill, and injured animals.


Kennel Assistant

Chelsea is a highly motivated individual with a bachelor's degree in Criminal justice from Brockport university. She has recently joined the Coldwater team! Chelsea has honed her skills in the veterinary field through her experience at an emergency practice and a boarding facility. Chelsea has a strong commitment to animal care, Chelsea's loves Chihuahuas! When Chelsea is not working, She indulges in her passion for cosplay, travels the country to attend anime conventions.



Taylor graduated Morrisville State College in May of 2017 with an Associate's Degree in Equine Business and Management, and a Bachelor's Degree in Equine Rehabilitation. She has worked with animals her entire life and loves the atmosphere. Taylor has many pets herself including: two cats, a dog, a snake and a horse. When she is not working you can always find her at the barn!



Kim has been working at Coldwater since January 1995. As most of you know, she enjoy being at the front desk and chatting with clients about everything from their pets to their families. Kim is married and the mother to 5 children (with a 13 year age gap from the oldest to youngest!!). She has always loved animals as far back as she can recall, having grown up with cats, dogs, fish, and hamsters. Kim currently has six cats, two dogs and two fish. When she is not at work or running her youngest child around for her many activities, she enjoys being outdoors, reading, family time, and traveling with the family for summer vacations.

Join the Coldwater Animal Hospital Family Today!

Phone: 585-247-7200

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Monday - Thursday:
8AM - 8PM (surgery drop off is 7:15AM - 8AM)