Emergencies

Emergency Care

We know how important your pet is to you, and sometimes it is impossible to plan for an event. If your pet is experiencing an emergency and requires immediate assistance, please contact us immediately so that we can help your pet. We will do whatever we can to ensure that your pet is able to get the emergency help he or she needs. Our veterinarians will work tirelessly to make sure that your pet is well taken care of.

Emergencies After Business Hours

Emergencies can happen at any time, so it is important to know what to do if your pet experiences an emergency after business hours.

If there is an emergency and your pet needs immediate care outside of our business hours, our answering machines will redirect you to Animal Emergency Services. They will be able to get you the best care when we are not available.

Emergencies Resources For Your Pets

Local Emergency Hospitals

ARK Veterinary Hospital
585-487-8700
Open Mon-Sat 8a-8p & Sun 11a-5p

Rochester Emergency Veterinary Services
585-775-0020

PLEASE NOTE: hours and availability vary, call ahead.

Buffalo Emergency Hospitals

Orchard Park Veterinary Medical Center
716-662-6660
Open 24 hours

Northtowns Veterinary
716-427-5114
Open 24 hours

Greater Buffalo Veterinary Emergency Clinic
716-403-4370
Open 7 days a week 6a - midnight

Hours and availability may vary, call ahead.

Syracuse, Ithaca, & Albany

Veterinary Medical Center of CNY
315-446-7933
Open 24 hours

Cornell Animal Hospital
607-253-3060
Open 24 hours

Upstate Vet Specialists
518-783-3198
Open 24 hours

Hours and availability may vary, call ahead.

When to Seek Care Immediately

• Collapse
• Open-mouth or labored breathing
• Vomiting blood
• Distended abdomen
• Broken bones
• Toxin exposure (call the Pet Poison Helpline first)
• Ingestion of non-food materials
• Male cat unable to urinate
• Excessive bleeding
• Serious eye issues

Within 24 hours

• Diarrhea and vomiting for more than 24 hours
• Cuts or wounds (if the bleeding isn't stopping get immediate care)
• Not eating for more than 24 hours
• Urinary issues
• Marked, unexplained lethargy
• Dental issue causing difficulty eating

These can wait

• Limping
• Sneezing or coughing
• Diarrhea only
• Anal gland issues
• Ear infection
• Itching
• Clear eye discharge or redness

Still unsure? Call one of the numbers listed above, and a trained operator will help!

If your pet ingested something toxic contact the Pet Poison Helpline at 800-123-6680